General terms governing your use of the Flyt coaching platform
Last updated: 23 January 2026
These general terms and conditions (the "Terms") govern your access to and use of the Flyt coaching platform and related services (the "Services") provided by The Roll AB, company registration number 556845-3764, with registered address at Sibyllegatan 79, 114 43 Stockholm, Sweden ("Flyt", "we", "us", or "our").
"Customer", "you", or "your" refers to the legal entity or individual that accesses or uses the Services, including any employees, consultants, coaches, or other authorised users.
By accessing or using the Services, creating an account, or completing payment, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Services.
These Terms, together with your order confirmation, any applicable pricing schedule, and our Data Processing Agreement, constitute the entire agreement between you and Flyt regarding the Services.
We grant you a non-exclusive, non-transferable, non-sublicensable licence to access and use the Services during your subscription period for your internal coaching engagements. The Services include access to our web-based coaching management platform, available at app.flyt.coach or at a custom subdomain we may provide.
The platform is provided as a white-label solution. You may apply your own branding to the interface visible to your clients and coachees. You are solely responsible for any representations you make to your clients regarding the Services and your coaching practice.
We may update the content, functionality, and user interface of the Services from time to time at our discretion. We will endeavour to notify you of material changes that affect your use of the platform. If we make changes that materially reduce the core functionality described at the time of your subscription, you may terminate your subscription in accordance with Section 7.
The Services may integrate with third-party applications, including calendar systems, video conferencing tools, and payment processors. We are not responsible for the availability, functionality, or security of such third-party services, and your use of them is subject to their respective terms and conditions.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorised access to or use of your account.
You may authorise coaches, administrators, and other users to access the Services under your account. You are responsible for ensuring that all authorised users comply with these Terms and for their actions on the platform. Access rights should be granted on a need-to-know basis and promptly revoked when no longer required.
We reserve the right to suspend or restrict access to any user account that we reasonably believe is being used in violation of these Terms or poses a security risk.
You agree to provide accurate and complete information when creating your account and to keep this information up to date. You will comply with all applicable laws and regulations in your use of the Services, including data protection laws and any professional or regulatory requirements applicable to your coaching practice.
You represent that you own or have the necessary rights to all content you upload or input into the platform ("Your Content") and that Your Content does not infringe any third-party rights or violate applicable law.
You must not: (a) use the Services for any unlawful purpose; (b) attempt to gain unauthorised access to any part of the Services or our systems; (c) interfere with or disrupt the Services; (d) reverse engineer, decompile, or disassemble any part of the Services; (e) use the Services to build a competing product; or (f) use the Services in any manner that could damage our reputation.
As a coaching platform provider, we do not supervise or control your coaching practice. You are solely responsible for the professional and ethical conduct of your coaching engagements, compliance with applicable professional standards, and any representations made to your clients.
You agree to pay the fees for the Services as set out in your order confirmation, our website pricing, or the checkout process. All fees are payable in the currency stated at the time of purchase and are exclusive of VAT and other applicable taxes, which will be added where required by law.
Subscription fees are payable in full in advance for each subscription period. If your order confirmation or checkout specifies that fees may be paid in instalments, you agree to pay each instalment by the due date stated. We may accept payment by credit card, bank transfer, or other methods as specified. You are responsible for keeping your payment information accurate and current.
We may change our fees at any time by providing you with at least 30 days' written notice. Any price change will take effect at the start of your next subscription period. If you do not accept the new pricing, you may cancel your subscription before the change takes effect, and your current pricing will remain in place until the end of your current period.
If you fail to pay any amounts when due, we may suspend your access to the Services until payment is received. We reserve the right to charge interest on overdue amounts at a rate of 8% per annum above the Swedish Riksbank's reference rate.
Your subscription begins on the date specified in your order confirmation and continues for the subscription period stated. If no subscription period is specified, the default period is 12 months.
At the end of each subscription period, your subscription will automatically renew for an additional period of the same duration unless you cancel at least 30 days before the end of the current period, or before your next billing date, whichever is later. You may cancel by contacting us at [email protected] or through your account settings.
You may use the Services free of charge during any trial period we may offer. Trial periods are subject to these Terms, and we may limit or restrict certain features during the trial. We are under no obligation to offer trial periods, and we may discontinue a trial at any time. Where specified during signup, a trial may automatically convert to a paid subscription at the end of the trial period. You will be informed of the applicable pricing and billing cycle at the time of signup, and your payment method may be charged automatically unless you cancel before the trial ends.
Either party may terminate the subscription for material breach if the breach is not cured within 30 days after written notice specifying the breach.
Either party may terminate immediately by written notice if the other party becomes insolvent, is subject to bankruptcy proceedings, makes an assignment for the benefit of creditors, or ceases to conduct business in the normal course.
We may suspend or terminate your access immediately if we reasonably believe you are in violation of these Terms, if your use poses a security risk, or if required by law.
No refunds will be provided for early termination.
Upon termination or expiry of your subscription, your licence to access and use the Services ends immediately. You will no longer be able to access your account or the platform.
You may request an export of Your Content for up to 30 days after termination. We will provide the data in a commonly used format within a reasonable timeframe. After this 30-day period, we will delete Your Content in accordance with our data retention policies and applicable law.
Any provisions of these Terms that by their nature should survive termination will continue in effect, including provisions relating to intellectual property, confidentiality, limitation of liability, and governing law.
We retain all right, title, and interest in and to the Services, including all software, technology, documentation, trademarks, and other intellectual property. These Terms do not grant you any ownership rights in the Services or any of our intellectual property.
You retain all right, title, and interest in Your Content. By uploading content to the Services, you grant us a limited licence to use, store, and process Your Content solely as necessary to provide the Services to you.
We may use anonymised and aggregated data derived from your use of the Services to improve our products and services, provided such use does not identify you or any individual.
You are the data controller for all personal data relating to your coaches, coachees, and other individuals whose data you process using the Services. We act as your data processor in respect of such data.
Our processing of personal data on your behalf is governed by our Data Processing Agreement, which forms part of these Terms and is incorporated by reference. The Data Processing Agreement sets out the nature, scope, and purposes of processing, the types of personal data, and the rights and obligations of both parties.
You are responsible for ensuring that you have a valid legal basis for processing personal data, including obtaining any necessary consents, and for providing appropriate privacy notices to individuals whose data you process through the Services.
Coaching engagements may involve the processing of special category data, such as health information or data revealing personal circumstances. You are solely responsible for determining whether such processing is necessary and for ensuring compliance with applicable requirements for processing such data.
We implement appropriate technical and organisational measures to protect the Services and your data against unauthorised access, loss, or alteration. Our security practices are certified under ISO 27001:2022. A copy of our certificate is available on request.
Data is stored on servers located within the European Union. We may use third-party service providers to host and operate the Services, all of whom are contractually bound to maintain appropriate security standards.
Each party agrees to keep confidential all non-public information received from the other party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information ("Confidential Information").
Confidential Information may only be used for purposes related to these Terms and may not be disclosed to third parties except: (a) to employees, advisors, or contractors who need to know and are bound by confidentiality obligations; (b) as required by law or court order; or (c) with the prior written consent of the disclosing party.
Confidentiality obligations do not apply to information that: (a) becomes publicly available through no fault of the receiving party; (b) was rightfully known to the receiving party before disclosure; (c) is independently developed by the receiving party; or (d) is rightfully obtained from a third party without restriction.
Confidentiality obligations under this Section will survive termination of these Terms for a period of three years.
We warrant that the Services will perform substantially as described in our current documentation. If the Services do not conform to this warranty, your sole remedy is for us to use commercially reasonable efforts to correct the non-conformance or, at our option, to terminate your subscription and, at our sole discretion, refund prepaid fees for the unused portion.
Except as expressly stated in these Terms, the Services are provided "as is" and "as available." We disclaim all other warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.
We do not guarantee that the Services will be uninterrupted, error-free, or free from harmful components. We do not provide any service level agreements or uptime guarantees under these Terms.
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities, arising out of or related to these Terms, regardless of the theory of liability.
Our total aggregate liability for all claims arising out of or related to these Terms, including for data protection breaches and confidentiality breaches, will not exceed the total fees paid by you to us in the 12 months preceding the event giving rise to the claim.
Nothing in these Terms limits or excludes liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited or excluded by applicable law.
We may modify these Terms at any time. For material changes, we will provide at least 30 days' notice by email or through the Services. Minor changes, such as corrections or clarifications, may be made without advance notice.
Your continued use of the Services after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree to the changes, you may terminate your subscription before the changes take effect.
The current version of these Terms will always be available on our website.
Marketing. We may use your company name and logo in our marketing materials and customer lists unless you notify us in writing that you wish to opt out.
Assignment. You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.
No Waiver. Our failure to enforce any provision of these Terms does not waive our right to enforce it later.
Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Entire Agreement. These Terms, together with the documents incorporated by reference, constitute the entire agreement between the parties and supersede all prior agreements, understandings, and communications regarding the subject matter.
Notices. We may send notices to you by email to the address associated with your account. You may send notices to us at the contact details below. Notices are deemed received upon delivery for email sent during business hours.
These Terms are governed by and construed in accordance with the laws of Sweden, without regard to conflict of law principles.
Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the Stockholm District Court as the court of first instance.
If you have any questions about these Terms or the Services, please contact us:
The Roll AB
Trading as Flyt
Sibyllegatan 79
114 43 Stockholm
Sweden
Company registration: 556845-3764
Email: [email protected]